与我们聊天
加载器
连接中,我们正在为您连接,请稍候。

经过改进的全新“支持与下载 ”页面现已上线!我们倾听了您的要求。请访问支持与下载体验页面,了解有关此更新的更多信息。

与冠状病毒有关的 Zebra 维修站临时关闭、有限运营和其他运营安全要求

Zebra’s repair depots in the following locations are temporarily closed or have limited or modified operations due to current government directives or operational safety requirements related to COVID-19. Thank you for your understanding. All other Zebra repair locations are operating normally. For additional information, click on the link for your location below. 

APAC

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Indonesia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Indonesia.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Vietnam has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Vietnam.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Effective immediately, all such mobile computer and scanning devices must be cleaned according to the instructions below. Otherwise, non-compliant packages will be quarantined for 72 hours before the device can be received for repair.

Cleaning Instructions for Mobile Computer and Scanning Devices

  • Wipe the device using alcohol wipes or a dust-free soft cloth moistened with isopropyl alcohol-based cleaner.
  • Do not apply liquid directly to the device. Dampen a soft cloth or use pre-moistened wipes.
  • 不要将设备卷到软布或抹布中,而应该轻轻擦拭每个部位。
  • 请万分小心,不要使液体滴落到显示屏或其他部位。

Packaging Instructions

  • On the outside of the package, affix a label or write clearly a note indicating that “Enclosed devices have been cleaned.”
  • Failure to mark packages appropriately will result in a 72-hour package quarantine prior to repair.

Additional Important Information

  • Devices that are already in-transit to the repair depot may experience a 72-hour delay in the repair process.
  • Zebra’s Repair Help Desk agents are available for assistance. Please use your normal email or phone number to reach the Help Desk.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Malaysia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Malaysia.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in the Philippines has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in the Philippines.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

欧洲、中东和非洲

Zebra has been monitoring the coronavirus situation closely, and the health and safety of our employees, customers and channel partners remain our top priorities.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in South Africa has now resumed repair operations for customers who have received appropriate certification from the government of South Africa.

As a result, for those customers, Zebra can receive, repair, and ship customer devices from our repair location in South Africa. Please note, the following important information for these authorized customers.

  • You may now proceed to send or drop off devices to the repair depot. All repairs must be authorized by Zebra and include an authorization (RMA) number.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • While on premises and performing repair operations, each employee will fully comply with Government guidance, and we have implemented appropriate health and safety measures in support of these operations. 
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Latin America (all repair depots have reopened)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Bolivia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Bolivia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Colombia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Colombia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.

  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Ecuador has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Ecuador.

Please note the following important information: 

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers. 
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in El Salvador has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in El Salvador.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Honduras has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Honduras.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Panama has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Panama.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Peru has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Peru.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.